Frequently Asked Questions
What you need to know before you order a cake, from ordering and pickup to payment.
How do I order a custom cake?
- Send me your date, what you would like, the theme or your ideas and your budget through the order form or a message. You are welcome to add an example photo as inspiration. I reply within 48 hours.
Do you deliver?
- No, I do not deliver. You pick your cake up in Lekkerkerk, on the date we agree.
Where can I pick up my cake?
- You pick up your cake at Lorentzweg 39, 2941 VC in Lekkerkerk. You choose or discuss the pickup date when you order.
How far in advance should I order?
- Order as early as you can. An order within a week of the date is sometimes still possible, but then you pay in full up front. Email info@sweetsbyjasmijn.nl if it is urgent.
Which sizes are available?
- That depends on the cake. On each cake's page you can see the available sizes and how many people they serve.
How is the price determined?
- The price depends on the size, the design and your wishes. For a custom cake I send you a quote. Cakes in the cart have a fixed price on the site.
Can I send a photo as an example?
- Yes, photos are welcome as inspiration. I never copy a design exactly, not even my own work. I make every cake by hand, in my own style.
How does payment work?
- For a custom cake you confirm your order with a 50% deposit. You pay the rest at pickup, cash is fine. If you order within a week of the date, you pay in full up front. Cakes you order through the cart are paid in full online right away.
What if I do not hear back within 48 hours?
- Check your spam folder first, messages sometimes end up there. Still nothing? Send a message on Instagram (@sweetsbyjasmijn) or email info@sweetsbyjasmijn.nl.
Can I cancel my order?
- You can cancel up to 2 weeks before the pickup date. After that I keep the deposit, no exceptions. Email info@sweetsbyjasmijn.nl or send a message on Instagram to cancel.
How do I cut my cake?
- Cut the round cake into slabs first, then into bars. Avoid pointed wedges.
Which cakes do you make?
- Birthday cakes, gender reveal cakes, bento cakes and seasonal cakes, such as for Valentine's Day. I also sell cake candles and postcards.
Can you make rush orders or same-day cakes?
- Sometimes it works. Email info@sweetsbyjasmijn.nl or send a message on Instagram (@sweetsbyjasmijn) with your date. An order within a week of the date is paid in full up front.
Can I tell you about allergies or dietary needs?
- Let me know before you order and I will see what is possible. Cakes may come into contact with wheat, dairy, eggs and nuts, so cross-contamination is possible.
How can I get in touch?
- Email info@sweetsbyjasmijn.nl or send a message on Instagram (@sweetsbyjasmijn). The address is Lorentzweg 39, 2941 VC Lekkerkerk.
Can I still change my order?
- You can change colours and flavours up to 2 weeks before the pickup date. Let me know through info@sweetsbyjasmijn.nl or a message on Instagram.
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